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TERMS | CONDITIONS

No part of this site may be used by third parties without the consent of Filya used. Photos are the property of Filya and may not be used without permission or copied.

1. General

1.1 These general conditions apply to all offers of Filya. The conditions are accessible to everyone and included on the website of Filya. On request we will send you a written copy.

1.2 By placing an order you acknowledge that you have with the delivery and payment agreement. Filya reserves the right to change its terms and | or conditions after the expiry date of the change.

1.3 Unless otherwise agreed in writing, the general or specific terms or conditions of any third party not authorized by Filya.

1.4 Filya guarantees that the delivered product meets the contract and meets the specifications listed in the offer

1.5 Total orders can only be returned not canceled.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 In the context of the rules of distance selling will Filya orders within 30 days. If this is not possible (because the ordered is out of stock or no longer available), or for other reasons, or an order can not or only partially executed, the consumer receives within 1 month after placing the order message and in that case he has the right order without costs and cancel.

2.3 The supply obligation Filya will, subject to proof are satisfied once the deliverer once delivered to the customer are offered. For home delivery report of the transporter, including the refusal of acceptance, the full proof of the offer to deliver.

2.4 All the web site mentioned are indicative. At the time limits may therefore not legally binding.

3. Price

3.1 Prices are within the duration of the offer is not increased, unless legal measures necessary or if the manufacturer interim price policies.

3.2 All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.

3.3 All prices on the site are in EURO`s and including 21% VAT, food is including 6% VAT.

3.4 Value Changes may occur. You can find the current prices always www.filya.nl. For the effects of pressure and typos we accept no liability.

4. Right of withdrawal

4.1 If there is a consumer, in accordance with the Law on Distance sales (Article 7:5 of the Civil Code), the buyer has the right (a part of) the goods within a period of 14 working days without giving a reason to return. This period begins when the total ordered goods are delivered. If the customer after expiration of this period the delivered goods to Filya has returned, the purchase is a fact. The customer is obliged, before proceeding to return accordingly within the period of 14 days after delivery notify in writing at Filya. The customer must prove that the goods delivered are returned on time, for example by means of a proof of mail delivery. Return of the goods must be in original packaging (including accessories and documentation) and in new condition. If the goods to the buyer have been used, encumbered or in any way damaged, the right of rescission within the meaning of this paragraph. Subject to the provisions in the preceding sentence, Filya ensure that within 14 days of getting the return mail, the full purchase amount including the shipping costs to the customer will be refunded. The return of the goods delivered is the sole responsibility and risk of the buyer.

4.2 The right of rescission, as described in the preceding paragraph shall apply only to the delivered goods. Custom made | skincare | expiration date products can't be tested. If you want to return them, you have to return them in the exact way that we delivered them to you.

4.3 The right of withdrawal does not apply to:

services where performance, with the consent of the consumer, has begun for the period of 14 working days
goods or services whose price depends on fluctuations in the financial market, in which the supplier has no influence
goods to order.

4.4 All goods are usually in stock. It may happen that an item is (temporarily) out of stock. In that case you get it, usually within a week (unless otherwise stated on the welcome page www.filya.nl) message and keeps Filya your order. If delivery is not possible, you will also notice and your order will be canceled. All mentioned delivery times are indicative only and shall not entail any right or liability.

5. Data management

5.1 If you place an order with Filya, your data will be included in the customer base of Filya. Filya adheres to the Data Protection Act and will not provide your information to third parties.

5.2 Filya respects the privacy of the users of the web site and ensures confidentiality of your personal data.

6. Warranty

6.1 Filya guarantees that the delivered products meet the requirements of usability, reliability and longevity as parties to the contract are reasonably designed, and therefore is responsible for the warranty of the product supplied to you.

6.2 The warranty Filya corresponds to the manufacturer's warranty period. Filya is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any opinions regarding the use or application of the goods.

6.3 The customer is obliged to delivered goods immediately upon receipt to verify. If it transpires that the delivered wrong, inadequate or incomplete, then the customer can return the purchase.  Any defects or faulty goods, the amount that belongs to the damage will take of the total amount that we will return back to you. will be Return of the goods must be in original packaging (including accessories and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or sale after detection of failure, does the right to complain and return completely.

6.4 If complaints of the customer by Filya founded are found, will Filya at its option or the goods supplied free of charge or replaced with the client a written scheme of compensation measures, provided that the liability of Filya and therefore the amount of compensation still limited to a maximum of the invoice amount of the goods concerned, or (at the option of Filya) to the maximum in each case, the liability of Filya amount covered. Any liability of Filya for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damages or loss of profit.

6.5 This warranty does not apply if: A) as long as the customer is in default towards Filya, B) the customer the delivered goods themselves has parried and / or edited or third parties to repair / or edit. C) the goods supplied to abnormal conditions are exposed or otherwise careless handling or contrary to the instructions of Filya and / or instructions on the packaging; D) the inadequacy wholly or partially resulting from rules that the government has or will be set with regard to the nature or quality of the materials applied

In the following cases, you can not claim the warranty:

If changes have been made to the article (whether for repair) by third parties;
When overheating or other central heating;
When exposed to moisture, extreme heat, cold or drought;
If the date on the delivery altered or is illegible;
In Defects caused by not using the corresponding destination or improper use (such as not proceed according to its instructions);
In case of damage by intent or gross negligence;
For acts of God (such as lightning, power failure,
natural disasters, etc.);
If you Filya does not take place, opportunity or time to
examination and repair of the defect;
If you fail and do not fulfill your obligations.
7. Offers

7.1 Offers are free, unless otherwise stated in the listing.

7.2 Upon acceptance of an offer without copper, Filya reserves the right to offer within 3 working days of receipt of such acceptance to revoke or to deviate.

7.3 Verbal agreements Filya only after they have been expressly confirmed in writing.

7.4 Offers of Filya not automatically apply to repeat orders.

7.5 Filya can not be held to its offer if the customer should understand that the offer, or any part thereof, an obvious mistake or error.

7.6 Additions, modifications and / or further agreements are only valid if agreed in writing.

8. Agreement

8.1 An agreement between a customer and Filya is established after an order commissioned by Filya on feasibility is assessed.

8.2 Filya reserves the right, without giving any reason not to accept orders or contracts or only to accept the condition that the shipment takes place after payment.

9. Pictures and specifications

9.1 All illustrations, photographs, drawings, etc., including information on weights, dimensions, colors, images of labels, etc. on the web site of Filya are approximate only, are indicative and may not lead to damages or rescission of the contract.

10. Odds

10.1 Filya is not liable if and to the extent that she can not be fulfilled due to force majeure.

10.2 Force odds shall mean any strange reason, and any circumstance which reasonably she can not be held responsible. Delay or failure by our suppliers, disruptions in the Internet, disruptions in the electricity failures in e-mail traffic and disturbances or changes in supplied by third parties technology, transport difficulties, strikes, government measures, delays in supply, omissions of suppliers and / or manufacturers Filya as well as from individuals, disease, defects in the appliance or shipment shall explicitly as force majeure.

10.3 Filya reserves in case of force majeure the right to suspend its obligations and is entitled to the contract in whole or in part, or to claim that the content of the agreement is amended to enable performance. In no event shall Filya account any penalty or damages.

10.4 If Filya when force majeure already partially fulfilled its obligations, or only partially fulfill its obligations is entitled to already delivered or deliverable part separately invoice and the customer is obliged to pay this invoice as if it concerned a separate contract. This does not apply if the already delivered or deliverable part has no independent value.

11. Liability

11.1 Filya is not liable for damage to vehicles or other objects arise by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

12. Payment

12.1 You will pay in advance

After you have placed an order through www.filya.nl you will automatically receive a confirmation email with an invoice. If the total amount of the order is credited to the bank account of us, your order will be processed. An order is shipped you will receive their message with a track & trace code.

12.2 If there is an agreement between Filya and a Customer to deliver a service or items before paying in advance, the delivered services and items will be property of filya until the full amount is payed. This means that Filya has the right to decide what happens with the items and service until they changed lawfully the owner. If we have to take back our service and items due to an unpaid bill, Filya never can be held responsible for using the space (rent), delivery or payments from the other party concerning our sevice and Items. Filya will charge working hours, transportation costs and company related damage fees for the time being when this scenario occurs.

12.3 Payment Orders

Payment Instructions for the bank and settings for the account and risk of the person making the assignment (either authorization) to make the payment.

12.4 The price

Price Changes may occur. You can find the current prices always www.filya.nl. For the effects of pressure and typos we accept no liability.

12.5 Contribution delivery

For the delivery of your order, you pay a contribution depending on article type and weight as per the rates of TNT post.

12.6 Specified balances

The accuracy of all or commissioned by Filya specified balances is fixed, unless you let them know that you think something is not right.

13. Applicable law / jurisdiction

13.1 All agreements are subject to Dutch law.

13.2 Disputes arising from an agreement between Filya and copper, which can not be resolved by mutual agreement, the competent court within the district Den Haag knowledge unless there Filya prefer the dispute to the competent court of the domicile of the purchaser, with the exception of those disputes that fall under the jurisdiction of a magistrate.

14. Complaints

Complaints We try as much as possible with you to solve.

15. Hand-Made products

Patterns, colors and sizes may be different. 

TERMS | CONDITIONS

No part of this site may be used by third parties without the consent of Filya used. Photos are the property of Filya and may not be used without permission or copied.

1. General

1.1 These general conditions apply to all offers of Filya. The conditions are accessible to everyone and included on the website of Filya. On request we will send you a written copy.

1.2 By placing an order you acknowledge that you have with the delivery and payment agreement. Filya reserves the right to change its terms and | or conditions after the expiry date of the change.

1.3 Unless otherwise agreed in writing, the general or specific terms or conditions of any third party not authorized by Filya.

1.4 Filya guarantees that the delivered product meets the contract and meets the specifications listed in the offer

1.5 Total orders can only be returned not canceled.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 In the context of the rules of distance selling will Filya orders within 30 days. If this is not possible (because the ordered is out of stock or no longer available), or for other reasons, or an order can not or only partially executed, the consumer receives within 1 month after placing the order message and in that case he has the right order without costs and cancel.

2.3 The supply obligation Filya will, subject to proof are satisfied once the deliverer once delivered to the customer are offered. For home delivery report of the transporter, including the refusal of acceptance, the full proof of the offer to deliver.

2.4 All the web site mentioned are indicative. At the time limits may therefore not legally binding.

3. Price

3.1 Prices are within the duration of the offer is not increased, unless legal measures necessary or if the manufacturer interim price policies.

3.2 All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.

3.3 All prices on the site are in EURO`s and including 21% VAT, food is including 6% VAT.

3.4 Value Changes may occur. You can find the current prices always www.filya.nl. For the effects of pressure and typos we accept no liability.

4. Right of withdrawal

4.1 If there is a consumer, in accordance with the Law on Distance sales (Article 7:5 of the Civil Code), the buyer has the right (a part of) the goods within a period of 14 working days without giving a reason to return. This period begins when the ordered goods are delivered. If the customer after expiration of this period the delivered goods to Filya has returned, the purchase is a fact. The customer is obliged, before proceeding to return accordingly within the period of 14 days after delivery notify in writing at Filya. The customer must prove that the goods delivered are returned on time, for example by means of a proof of mail delivery. Return of the goods must be in original packaging (including accessories and documentation) and in new condition. If the goods to the buyer have been used, encumbered or in any way damaged, the right of rescission within the meaning of this paragraph. Subject to the provisions in the preceding sentence, Filya ensure that within 14 days of getting the return mail, the full purchase amount including the shipping costs to the customer will be refunded. The return of the goods delivered is the sole responsibility and risk of the buyer.

4.2 The right of rescission, as described in the preceding paragraph shall apply only to the delivered goods.

4.3 The right of withdrawal does not apply to:

services where performance, with the consent of the consumer, has begun for the period of 14 working days
goods or services whose price depends on fluctuations in the financial market, in which the supplier has no influence
goods to order
goods made to the consumer`s specifications are made, for example, customized or clearly personalized character
for goods or services which by their nature can not be returned, for example for hygiene or that rapidly decay or become obsolete sale | discounted items


4.4 All goods are usually in stock. It may happen that an item is (temporarily) out of stock. In that case you get it, usually within a week (unless otherwise stated on the welcome page www.filya.nl) message and keeps Filya your order. If delivery is not possible, you will also notice and your order will be canceled. All mentioned delivery times are indicative only and shall not entail any right or liability.

5. Data management

5.1 If you place an order with Filya, your data will be included in the customer base of Filya. Filya adheres to the Data Protection Act and will not provide your information to third parties.

5.2 Filya respects the privacy of the users of the web site and ensures confidentiality of your personal data.

6. Warranty

6.1 Filya guarantees that the delivered products meet the requirements of usability, reliability and longevity as parties to the contract are reasonably designed, and therefore is responsible for the warranty of the product supplied to you.

6.2 The warranty Filya corresponds to the manufacturer`s warranty period. Filya is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any opinions regarding the use or application of the goods.

6.3 The customer is obliged to delivered goods immediately upon receipt to verify. If it transpires that the delivered wrong, inadequate or incomplete, then the customer can return the purchase. Any defects or faulty goods, the amount that belongs to the damage will take of the total amount that we will return back to you. will be Return of the goods must be in original packaging (including accessories and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or sale after detection of failure, does the right to complain and return completely.

6.4 If complaints of the customer by Filya founded are found, will Filya at its option or the goods supplied free of charge or replaced with the client a written scheme of compensation measures, provided that the liability of Filya and therefore the amount of compensation still limited to a maximum of the invoice amount of the goods concerned, or (at the option of Filya) to the maximum in each case, the liability of Filya amount covered. Any liability of Filya for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damages or loss of profit.

6.5 This warranty does not apply if: A) as long as the customer is in default towards Filya, B) the customer the delivered goods themselves has parried and / or edited or third parties to repair / or edit. C) the goods supplied to abnormal conditions are exposed or otherwise careless handling or contrary to the instructions of Filya and / or instructions on the packaging; D) the inadequacy wholly or partially resulting from rules that the government has or will be set with regard to the nature or quality of the materials applied

In the following cases, you can not claim the warranty:

If changes have been made to the article (whether for repair) by third parties;
When overheating or other central heating;
When exposed to moisture, extreme heat, cold or drought;
If the date on the delivery altered or is illegible;
In Defects caused by not using the corresponding destination or improper use (such as not proceed according to its instructions);
In case of damage by intent or gross negligence;
For acts of God (such as lightning, power failure,
natural disasters, etc.);
If you Filya does not take place, opportunity or time to
examination and repair of the defect;
If you fail and do not fulfill your obligations.
7. Offers

7.1 Offers are free, unless otherwise stated in the listing.

7.2 Upon acceptance of an offer without copper, Filya reserves the right to offer within 3 working days of receipt of such acceptance to revoke or to deviate.

7.3 Verbal agreements Filya only after they have been expressly confirmed in writing.

7.4 Offers of Filya not automatically apply to repeat orders.

7.5 Filya can not be held to its offer if the customer should understand that the offer, or any part thereof, an obvious mistake or error.

7.6 Additions, modifications and / or further agreements are only valid if agreed in writing.

8. Agreement

8.1 An agreement between a customer and Filya is established after an order commissioned by Filya on feasibility is assessed.

8.2 Filya reserves the right, without giving any reason not to accept orders or contracts or only to accept the condition that the shipment takes place after payment.

9. Pictures and specifications

9.1 All illustrations, photographs, drawings, etc., including information on weights, dimensions, colors, images of labels, etc. on the web site of Filya are approximate only, are indicative and may not lead to damages or rescission of the contract.

10. Odds

10.1 Filya is not liable if and to the extent that she can not be fulfilled due to force majeure.

10.2 Force odds shall mean any strange reason, and any circumstance which reasonably she can not be held responsible. Delay or failure by our suppliers, disruptions in the Internet, disruptions in the electricity failures in e-mail traffic and disturbances or changes in supplied by third parties technology, transport difficulties, strikes, government measures, delays in supply, omissions of suppliers and / or manufacturers Filya as well as from individuals, disease, defects in the appliance or shipment shall explicitly as force majeure.

10.3 Filya reserves in case of force majeure the right to suspend its obligations and is entitled to the contract in whole or in part, or to claim that the content of the agreement is amended to enable performance. In no event shall Filya account any penalty or damages.

10.4 If Filya when force majeure already partially fulfilled its obligations, or only partially fulfill its obligations is entitled to already delivered or deliverable part separately invoice and the customer is obliged to pay this invoice as if it concerned a separate contract. This does not apply if the already delivered or deliverable part has no independent value.

11. Liability

11.1 Filya is not liable for damage to vehicles or other objects arise by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

12. Payment

12.1 You will pay in advance

After you have placed an order through www.filya.nl you will automatically receive a confirmation email with an invoice. If the total amount of the order is credited to the bank account of us, your order will be processed. An order is shipped you will receive their message with a track & trace code.

12.2 Payment Orders

Payment Instructions for the bank and settings for the account and risk of the person making the assignment (either authorization) to make the payment.

12.3 The price

Price Changes may occur. You can find the current prices always www.filya.nl. For the effects of pressure and typos we accept no liability.

12.4 Contribution delivery

For the delivery of your order, you pay a contribution depending on article type and weight as per the rates of TNT post.

12.5 Specified balances

The accuracy of all or commissioned by Filya specified balances is fixed, unless you let them know that you think something is not right.

13. Applicable law / jurisdiction

13.1 All agreements are subject to Dutch law.

13.2 Disputes arising from an agreement between Filya and copper, which can not be resolved by mutual agreement, the competent court within the district Den Haag knowledge unless there Filya prefer the dispute to the competent court of the domicile of the purchaser, with the exception of those disputes that fall under the jurisdiction of a magistrate.

14. Complaints

Complaints We try as much as possible with you to solve.

15. Hand-Made products

Patterns, colors and sizes may be different.



(Download the Terms and Conditions as a PDF document.)
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